Request for Expressions of Interest
National Consultant - Project Manager (UCSCC - Unified Client Support Call Center)
REPUBLIC OF MOLDOVA
Modernization of Government Services Project
Project ID No. P148537
Reference No.: MD-EGA-300610-CS-INDV
The Republic of Moldova has received financing from the World Bank toward the cost of the Modernization of Government Services Project and intends to apply part of the proceeds for consulting services.
The objective of the assignment is to conduct appropriate project management activities for identification, assessment, development, implementation and promotion of the Unified Client Support Call Center.
The e-Governance Agency now invites individual consultants to indicate their interest in providing the services. Interested consultants must provide information indicating that they are qualified to perform the services (description of similar assignments, experience in similar conditions) and meet the following qualification requirements:
Mandatory qualifications:
- University degree in areas such as Economics, Computer Sciences, Engineering, Telecommunications, business administration, public administration or other related field;
- Demonstrated experience in IT project management in public or private sectors (3 years);
- Demonstrated experience in managing development of enterprise-level ICT systems;
- Familiarity with PMI Project Management Body of Knowledge (PMBOK);
- Familiarity with Agile software development methodologies;
- Familiarity with software development lifecycle, enterprise architecture, cloud computing and SOA concepts;
- Excellent communication skills, written and spoken, in Romanian and English;
- Excellent time-, team-, meeting- and conflict- management skills;
- Strong self-organization and planning skills;
- Autonomy and ability to work with minimum supervision.
Preferred qualifications:
- Knowledge of e-Governance agenda would be an asset;
- Experience with development organizations and public-sector reform would be an asset;
- Certification in project management (PMP, PRINCE2, Certified Agile Product Owner / Scrum Master/Practitioner or equivalent) would be an asset.
The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits and Grants by World Bank Borrowers, dated January 2011, revised July 2014 (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.
A Consultant will be selected in accordance with the Individual Consultant (IC) method set out in the Consultant Guidelines.
Further information can be obtained at the address below during office hours, i.e. 09:00 to 17:00 local time.
Time Frame: This is a full-time assignment expected to commence in August 2022.
For further details, please see the Terms of Reference: https://egov.md/ro/node/39450
Interested qualified candidates should submit their letters of intent and CVs with the mark PM UCSCC by July 31, 2022 (extended deadline) to the address below:
E-Governance Agency of the Republic of Moldova
e-mail: procurements@egov.md
phone: +373 79886638
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