REQUEST FOR EXPRESSIONS OF INTEREST INDIVIDUAL CONSULTANT
Selection of an Individual Consultant: User experience (UX) Designer
World Bank Micro, Small and Medium-Sized Enterprise Competitiveness Project
REPUBLIC OF MOLDOVA
Sector: General industry and trade sector
IDA Credit No. 71740
IBRD Loan No. 94230
Project ID No. P177895
Reference No. MD-CEP-521786-CS-INDV
The Republic of Moldova has received financing from the World Bank toward the cost of the Micro, Small and Medium-Sized Enterprise Competitiveness Project (MSME) and intends to apply part of the proceeds for consulting services.
The consulting services (“the Services”) include services aimed to design user-centric, accessible, and reusable interface components for the eKYC and MMIP platforms, ensuring optimal usability, accessibility, and consistency with the national design system for digital government services.
The assignment will be implemented in the period February - December 2026.
The Terms of Reference (TOR) for the assignment is attached to this request for expressions of interest.
The Project Implementation Unit of the MSME Competitiveness Project now invites eligible individual local consultants (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
The qualifications requirements are:
Mandatory Qualifications
- Bachelor’s degree or specialized courses in one of the following fields: Graphic Design, UX/UI Design, Visual Communication, or other relevant disciplines.
- At least 5 years of experience designing complex web platforms or digital services, ideally with form-heavy, multi-step, or data-sensitive user flows (e.g. banking apps, digital onboarding, government service portals).
- Strong knowledge and demonstrated experience with:
- Design tools: Figma (advanced), FigJam
- UX principles, wireframing, prototyping, and accessibility (WCAG).
- Experience in collaborating within design systems and maintaining design documentation.
Preferred Qualifications
- Previous experience in digital transformation projects within the public sector or in collaboration with governmental institutions.
- Relevant certifications in Product Design, UX, or User Research.
- Familiarity with Agile methodologies and Design Thinking frameworks.
The Consultant shall provide relevant references to confirm the experience and qualifications.
The attention of interested Consultants is drawn to Section III, paragraphs 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” November 2020 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
A Consultant will be selected in accordance with the “Open Competitive Selection of Individual Consultants” method set out in the Procurement Regulations and to be specifically set out in the Request for submission of the technical and financial proposal.
Further information can be obtained at the address below during office hours.
The applications should include a letter of Expression of Interest, CV, and related recommendation letters, if any, together with a copy of CV in MS WORD format.
Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by February 06, 2026, COBD, indicating the assignment title in subject line.
Project Implementation Unit of the MSME Competitiveness Project 180, Stefan cel Mare Ave., office 815, MD-2004, Chisinau, Republic of Moldova Tel: +373 22 296-723; +373 22 296-724 e-mail: piu@mded.gov.md web: https://uipac.md/ Terms of Reference: https://www.tenderhub.md/ro/employment/682
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